City of Conroe
  • 28-Mar-2018 to 27-Apr-2018 (CST)
  • Community Development
  • Conroe, TX, USA
  • 17.350 min - 21.686 mid-range
  • Hourly
  • Full Time

Health, Dental, Vision, Life, Retirement, Park and Recreation Park Privileges


JOB SUMMARY:

Provide excellent customer service while issuing various City related permits. Field questions and complaints from the public via telephone, e-mail and in person. Provide public with information and assistance in properly completing all forms necessary for the permitting process. Perform general office duties, such as answering the phones, creating and maintaining files. Attendance is an essential function of this position.

PRINCIPAL DUTIES & RESPONSIBILITIES:

The listed duties are essential job functions that the position has been created to perform.  The list of duties is not exhaustive.  The employee may be called upon to perform any task that is implied from the listed duties or is within the scope of the job summary.

  1. Maintain project and department files. Maintain departmental standard specifications. And other general office duties.
  2. Relieve others when necessary.
  3. Handle public complaints and questions in person, via e-mail and on phone.
  4. Issue various permits/water and sewer taps. Provide public with information.

KNOWLEDGE, SKILLS, AND ABILITIES:

  1. Ability to provide excellent customer service, written and oral communication skills are a must.
  2. Ability to type 40 words per minute.
  3. Knowledge of modern office practices and procedures, familiarity with building plans, codes, ordinances and related terminology.
  4. Knowledge of the processes and procedures associated with the construction permitting process.
  5. Ability to quickly learn and apply departmental policies and procedures related to the acceptance and review of permit applications.
  6. Ability to follow verbal and written instructions
  7. The ability to work with a wide variety of people, including industry professionals, internal staff, and the general public, as well as, maintain composure under difficult circumstances.
  8. Able to complete tasks with multiple distractions.

MACHINES, TOOLS, EQUIPMENT, AND WORK AIDES:

Computer, Calculator, Phone System, Two-Way Radio, Fax Machine, Credit Card Machine, Binding Machine.

EDUCATION, CERTIFICATION, & EXPERIENCE

REQUIRED:

  1. High School Diploma, with some college courses preferred.
  2. Two years of experience in a building or planning department, with 6 months experience in computerized building permit applications processing.
  3. Valid class C driver's license.
  4. ICBO Permit Technician certification, or must obtain within 1 year of employment.
  5. Bilingual in Spanish is a plus.
City of Conroe
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